Terms + Conditions

Terms + Conditions

PAYMENTS

Father Rabbit offers the following forms of payment for purchases made on our online store:

Credit card by DPS payment

Bank transfer via Account2Account

LayBuy

All payments are charged in New Zealand currency. Please note that buy/sell international exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your statement may be slightly different to the converted invoiced amount.The name that will appear on your bank statement is Father Rabbit Limited.

PREORDERS

Father Rabbit Limited may occasionally advertise items for sale as a preorder. Pre-order is defined as payment being made for goods in advance of their delivery, this is offered as a way to secure items which may have high interest or increased chance of selling out. Father Rabbit endeavours to provide as close to accurate estimation of delivery date as possible however, this is generally at the liberty of third party suppliers so may be subject to change.

THANKS10 SIGN UP CODE

Father Rabbit offers a sign up discount code when customers sign up to receive marketing emails. This code can be issued once against each customer's account. Father Rabbit can use our discretion if fraudulent use of this code is suspected and can cancel out the use of the discount or order. This code is issued in good faith as a thank you for your custom, use of multiple email addresses to use this code will result in order cancellation.

COPYRIGHT OF WEBSITE CONTENT

All content in the form of photography, copywriting, and graphic design on the Father Rabbit website are exclusive copyrighted property of Father Rabbit LImited. Unsolicited use of this content without prior approval is prohibited.

PROMOTIONS SALES

Father Rabbit does not offer returns or exchanges for products purchased at discounted prices unless the product is faulty (clothing items are an exception if purchased online). Any discount applied does not come off shipping prices. 

If you have purchased an item and then within 7 days of purchase the item goes on sale, we will honour the sale price by way of a store credit for the difference.

PRICING

In the unlikely event that an item is advertised for sale at the incorrect price, Father Rabbit reserves the right to let our customers know that there has been a mistake if an item has been purchased at an incorrect price. Father Rabbit does not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being misled or treated unfairly by retailers. It also protects retailers when genuine mishaps occur with pricing errors.

MADE TO ORDER PRODUCTS


Products which are made to individual customer specifications, this includes our sofas, peg hooks and our steel bed bases, or items which have been ordered in on request can not be cancelled or returned if the customer decides they no longer want the products.

PRIVACY & SECURITY 

Father Rabbit takes customer privacy very seriously. We work with systems to ensure that all of your personal information is protected and only used for its intended purpose. Father Rabbit does not share your information with third parties without your consent and will only send you through marketing emails if you have chosen to opt in. All of our payments are processed through our secure payment partners Direct Payment Solutions (DPS).

Father Rabbit uses cookies on our website, a common feature on most major web browsers. We use cookies to identify your browser and to ensure that our website recognises you during your visits to our site to improve your browsing and shopping experience.


For any further information regarding our terms and policies please get in touch at info@fatherrabbit.com