Terms + Conditions

Terms + Conditions

PAYMENT TYPES
1 Credit card (by DPS) including Amex.

2 Bank Transfer | We use a service called Account2Account. Account2Account uses your online bank account to make the transfer automatically into our bank account. This is a secure way of paying us, without needing a credit or debit card, that allows us to dispatch your order ASAP rather than waiting for a manual bank transfer to be processed.

3 Laybuy | Third party payment plan app (please see further below)
PROMOTIONS SALES
All our VIP discount sales via Newsletter, Instagram are surprises but we can honour discounts for orders placed prior to the sale (up to 7 calendar days), you will need to get in contact with us for a store credit. Discount available on product immediately available. No gift wrapping. No returns or exchanges unless product is faulty. Any discount applied does not come off shipping prices.
LAYBY vs LAYBUY
We don't offer Layby in the traditional sense but we do offer LAYBUY, the third party service. Click  here  to find out more about this service. Please note, LayBuy is not set up like a traditional layby service. LayBuy lets you receive your purchase now and spreads the total cost of your purchase over 6 weekly automatic interest free payments. To pay with LayBuy you require a LayBuy account. Please visit the LayBuy website to set up an account and to see full terms and conditions. LayBuy is the only layby type service that Father Rabbit provides. LayBuy is available in store and online.
PRICING or WEBSITE ERROR
If an item is advertised for sale at a particular price either on the Father Rabbit website or in store, Father Rabbit reserves the right to let our customers know that there has been a mistake and the item is actually more expensive than advertised. Father Rabbit does not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being mislead or treated unfairly by retailers. It also protects retailers when genuine mishaps occur with pricing errors.
MADE TO ORDER PRODUCTS
Products which are made to individual customer specifications, this includes our sofas, peg hooks and our steel bed bases, which have to be ordered specifically for a customer cannot be cancelled or returned if the customer decides the customer no longer wants the products.
IS IT SAFE TO ORDER ONLINE?

We accept DPS and bank deposit payments. Father Rabbit uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. Payments are processed in real-time. Father Rabbit does not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data CentreDPS Payment Express Software is certified with over 200 banks globally. Please visit www.paymentexpress.com for more info on online credit card payments. The option to pay via a bank deposit is for our New Zealand customers only. You will be sent by email our bank account details to make payment into our account once you place your order. Your purchase will be sent when we can see the money in our bank account. Sometimes this can take a couple of days between banks. All prices are in New Zealand Dollars and Father Rabbit Limited charges your credit card in New Zealand dollars. If you live outside New Zealand, and have a foreign currency credit card, the New Zealand amount will be charged to your card using your provider's current exchange rates. Please remember that buy/sell exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.