Delivery

We're delighted to offer free shipping when you spend over $75 within New Zealand and $120 in Australia.

The description will in most cases outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.If the total volume or weight of your order exceeds our bulky shipping measures we will quote for extra shipping.

Please note that free shipping is at discretion of Father Rabbit.

Australia: $15 (free for orders over $120)

USA and Canada: $65

South East Asia: from $50

UK & Europe: $70

Rest of the world: $180

These flat rates exclude bulky items. Please see individual product pages to see if an item is oversized.

If you would like a more detailed quote or you don't see your country listed above, please email info@fatherrabbit.com.

NEW ZEALAND

Expected delivery within 1 - 3 days.

Please allow an extra day for rural and South Island addresses.

AUSTRALIA

International Courier: Expected delivery within 4-6 working days.

Express Courier: Expected delivery within 1-3 working days.

Please allow an extra day for rural addresses.

INTERNATIONAL

Expected delivery within 6-18 working days (depending on location).

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Orders placed on weekdays before 10am NZT will begin processing straight away and will aim to dispatch the same day* for overnight delivery (domestic NZ only).

Orders placed after 10am will be processed straight away but may not be in time for overnight delivery. Orders placed on Fridays after 10am NZT and weekends will be processed the following Monday. If there are any delays with product availability we will advise you the same day.

Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit, you'll be emailed a tracking number so that you can follow the journey of your parcel.

All parcels are set to 'Authority to Leave' which means if you're not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature.

Please note for international orders, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates

Our Local Delivery service is perfect for those who just can't wait for the standard courier. One of our team members will make a contactless delivery straight to your door or letterbox on the same day you order, if you place your order before 12pm.

This service is only available to the central Auckland postcodes listed below.

All items must in stock at our warehouse for this service to be offered. Although if you would like us to manually organise this please email info@fatherrabbit.com.

POSTCODES

1011, 1021, 1022, 1024, 1025, 1050, 1052

ORDER BEFORE 12PM FOR SAME DAY DELIVERY

A $12 DELIVERY FEE APPLIES

MINIMUM ORDER VALUE OF $75

Select at the cart if you would like our beautiful gift wrapping, free of charge on full priced items.

Orders do not leave the general store until Father Rabbit has approved the standard of wrapping. These parcels give us a telling glimpse into the psyche of our rabbit - they’re all lovingly wrapped… but to very strict standards. He’s tough, but with good intentions.

Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware. Goods are insured up to the value of $1000. However NZ post does not insure glassware or very breakable items like mirrors or ceramics.

Please continue to track your item to make sure you are aware of any contact by the courier service to arrange delivery. If the courier service has tried to deliver the item (and then returned the item to the depot or postal service in your town) and you have not been in touch or failed to contact them in their allocated timeframe, and the parcel is returned to NZ, we unfortunately can not cover the cost of re-sending your order back to you and the order can not be refunded.

If by chance you have not received your order sent within 2 weeks after you placed your order, please contact us immediately as we will make sure we follow this up for you with our courier company and help to resolve any issues straight away.