Free shipping when you spend over $75 within New Zealand and $150 Australia. Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
Orders do NOT leave the general store until Father Rabbit has approved the Standard Of Wrapping. These parcels give us a telling glimpse into the psyche of our rabbit - they’re all lovingly wrapped… but to very strict standards. He’s tough, but with good intentions.
Select on the cart page if you would like our beautiful gift wrapping, free of charge.
Flat Rate Shipping | Auckland $3.00
Flat Rate Shipping | Rest of New Zealand $6.00 incl. rural delivery
These flat rates exclude bulky items. Please see individual product pages to see if an item is oversized.
We will process and dispatch your order as quickly as possible within standard business hours. Processing may take 3 working days at the most. Please do get in touch if you need your order processed urgently. Once your order has been processed we offer a next working day courier service between major cities and towns. This is a guide only and both rural and South Island addresses may take an extra working day. This service is subject to processing time and product availability - we will always advise if there is an expected delay. At most, your parcel should arrive within 5 working days of receipt of order.
Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. All parcels are set to 'Authority to Leave' which means if you're not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature. We use Courier Post for the majority of New Zealand deliveries.
Father Rabbit is based in Auckland, New Zealand.
Orders over $150 (excluding those pesky oversized items) receive free delivery to Australia. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
For parcels sent via International Courier, a tracked and signature required service with delivery in 2-6 working days.
For parcels sent via Express Courier, a tracked and signature required service with delivery in 1-3 working days.
We proudly send orders internationally. You can expect that items will usually arrive at their destination within 6 - 12 days* Depending on where you are, freight will be determined at the checkout, except for large bulky items we quote the freight separately. When we have free shipping offers for our international customers, large bulky items are excluded. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
Sent via International Courier, a track and signature required service.
USA and Canada $50
South East Asia from $40
UK & Europe $60
Rest of the world $73
If you would like a more detailed quote or you don't see your country listed above, please email firstname.lastname@example.org.
* All orders are sent with either NZ Post, TNT or DHL (determined by Father Rabbit). You can expect that items will usually arrive at their destination within 6 - 12 days. However NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware. Goods are insured up to the value of $1000. However NZ post does not insure glassware or very breakable items like mirrors or ceramics.
Please continue to track the item to make sure you are aware of any contact by the courier service to arrange delivery. If the courier service has tried to deliver the item (and then the item returned to the depot or postal service in your town) and you have not been in touch or failed to contact them in the timeframe, and the parcel is returned to NZ, we unfortunately can not cover the cost of re-sending back to you and the order can not be refunded. If by chance you have not received your order sent within 2 weeks after you placed your order, please contact us immediately as we will make sure we follow this up for you with our courier company and help to resolve any issues straight away.
All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater. For example, one of our Father Rabbit wooden drying racks weighs approximately 3kg but due to it's size, it's volumetric weight is just over 10kg.