Delivery

Delivery


Father Rabbit is based in Auckland, New Zealand.
FREE SHIPPING | NZ + AUSTRALIA
Free shipping when you spend over $75 within New Zealand and $150 Australia. Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
DELIVERY COSTS | NZ
Flat Rate Shipping | Auckland $3.00
Flat Rate Shipping | Rest of New Zealand $6.00 incl. rural delivery
These flat rates exclude bulky items. Please see individual product pages to see if an item is oversized.
DELIVERY COSTS | AUSTRALIA
Flat Rate Shipping | Australia $20.00
These flat rates exclude bulky items. Please see individual product pages to see if an item is oversized.
DELIVERY COSTS | INTERNATIONAL
USA and Canada $50
South East Asia from $40
UK & Europe $60
Rest of the world $73
If you would like a more detailed quote or you don't see your country listed above, please email info@fatherrabbit.com.
NEW ZEALAND DELIVERY TIME FRAMES
Orders placed on weekdays before 10 am NZT will begin processing straight away and will try to dispatch the same day* for overnight delivery (domestic NZ only) however orders that fall after 10 am we will begin processing straight away but may not get overnight delivery. Orders placed on Friday after 10 am NZT will begin processing the following Monday. Once your order has been processed we offer a next working day courier service between major cities and towns. This is a guide only and both rural and South Island addresses may take an extra working day.

* If there are any delays with product availability we will advise you that same day.

Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. All parcels are set to 'Authority to Leave' which means if you're not home at the time of delivery the courier will leave your parcel in a safe place on your property where possible. They do not require a signature.
We use Courier Post for the majority of New Zealand deliveries.
AUSTRALIA DELIVERY TIME FRAMES
Orders placed on weekdays before 10 am NZT will begin processing straight away and will try to dispatch the same day.
For parcels sent via International Courier, a tracked and signature required service with delivery in 2-6 working days. For parcels sent via Express Courier, a tracked and signature required service with delivery in 1-3 working days.
Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel.
Please note for international orders, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates (please see further information below)
INTERNATIONAL DELIVERY TIME FRAMES
We proudly send orders internationally. Orders placed on weekdays before 10 am NZT will begin processing straight away and will try to dispatch the same day.
You can expect that items will usually arrive at their destination within 6 - 12 days*
Depending on where you are, freight will be determined at the checkout, except for large bulky items we quote the freight separately. When we have free shipping offers for our international customers, large bulky items are excluded. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
Sent via International Courier, a track and signature required service.
Please note for international orders, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Please see below information.
* All orders are sent with either NZ Post, TNT or DHL (determined by Father Rabbit). You can expect that items will usually arrive at their destination within 6 - 12 days. However NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware. Goods are insured up to the value of $1000. However NZ post does not insure glassware or very breakable items like mirrors or ceramics.  
Please continue to track the item to make sure you are aware of any contact by the courier service to arrange delivery. If the courier service has tried to deliver the item (and then the item returned to the depot or postal service in your town) and you have not been in touch or failed to contact them in the timeframe, and the parcel is returned to NZ, we unfortunately can not cover the cost of re-sending back to you and the order can not be refunded. If by chance you have not received your order sent within 2 weeks after you placed your order, please contact us immediately as we will make sure we follow this up for you with our courier company and help to resolve any issues straight away.
GIFT WRAPPING
Orders do NOT leave the general store until Father Rabbit has approved the Standard Of Wrapping. These parcels give us a telling glimpse into the psyche of our rabbit - they’re all lovingly wrapped… but to very strict standards. He’s tough, but with good intentions.
Select on the cart page if you would like our beautiful gift wrapping, free of charge. Or you may select eco wrap, this is where we use minimal packaging.