Father Rabbit takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please complete the returns / exchange form below.
Clothing & Footwear Returns
If you change your mind about clothing and footwear purchased in store, we are happy to offer a store credit for your purchase (even if purchased on sale), excluding swimwear and underwear. Our rules for online purchases differ from this as you aren't physically able to try the pieces on as you can in store.
Clothing and footwear to be returned must be unwashed, unworn and with the original tags and packaging. Shoes must include their shoe boxes and we suggest reusing the brown box they are sent in to avoid damage to the shoe box.
Homewares and other product* Returns
For change of mind returns on other products (excluding sale items) we offer a store credit for the value of the product (excluding shipping charge).
*This return policy excludes food, earrings, skincare, personal care items, furniture and items on sale unless faulty.
Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund/store credit, Father Rabbit will retain any original shipment costs incurred.
Please email info@fatherrabbit.com for your returns number.
Sale Items
We offer a full refund, exchange or store credit (whatever suits you best) on clothing and footwear purchases (even if purchased on sale).
For other products purchased on sale we do not offer a return.
Other things to note:
The items needs to be received back to our HQ within 21 calendar days of delivery to qualify for a refund. Christmas Gifts have until the end of January.
Return shipping costs are to be covered by the customer.
We can only process a refund back onto the original debit/credit card used.
You are more than welcome to return the item back to one of our Auckland stores if that is easier. Please bring your original order number. Please note they can not process a refund in store but can help to sort out exchange for you or issue you a store credit. A refund can then be processed by our HQ team.
The cost of delivery for returns is not refundable unless the item is faulty.
All returns are at the discretion of Father Rabbit.
If you're sending an online order back to us, we recommend using a tracked service as Father Rabbit cannot take responsibility for lost packages. Until your return is received by Father Rabbit, it is your responsibility.
You'll be notified via email that your return has been processed at our Head Office. Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.
Faulty Items
If your item is faulty, the fault will be assessed by the Father Rabbit team. Sometimes this assessment can be done by the customer sending us a photo. Otherwise we will arrange for the item to be returned at our cost. Firstly a repair will be sort, or the item replaced and as a last option, a refund.
You'll be notified via email that your return has been processed at our Head Office.
You'll be notified via email that your return has been processed at our Head Office.
Please allow 3 working days for a return to be processed from the time that your return is received. All items will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.
If you paid with LayBuy
If you paid for your order via our Laybuy service, you may need to allow 5 additional working days for your refund to be processed. This is so Father Rabbit can get in touch with the Laybuy team to arrange the refund. Once we have confirmed that LayBuy will refund you, LayBuy will process the payment back onto your debit or credit card linked to your Laybuy account and they will adjust or cancel your payment schedule as necessary. This payment is subject to Laybuy's processing times. We cannot process any exchanges for items purchased on LayBuy.