RETURNS & EXCHANGES

Father Rabbit wants you to love your purchases!

If you aren't happy with your items, we can either offer you a refund, store credit or an exchange based on the circumstances of your items and purchase.

All returns must arrive unused and in their original condition with tags still attached and in non-damaged, original packaging. The cost of returns is covered by the customer (unless faulty).

Convenient Returns

We can organise a return pick up (at your cost), you can arrange your own courier, or you may return items to any of our four stores.

30 Day Returns Period

Return your items within 30 calendar days of purchase (extended to 30th January the following year for all purchases in December).

We're Here To Help

If you need assistance, please call our team on 093602573, email us at info@fatherrabbit.com or use our live chat.

HOW TO RETURN ITEMS PURCHASED ONLINE

We can organise a return pick up (at your cost), you can arrange a courier or you may return your items to any of our four Auckland stores. Find our store locations and hours here.

Click here to start your return or exchange.

 

Our returns policy excludes food, personal care items, skincare, furniture and sale items unless faulty. For hygiene purposes, we cannot accept returns on intimates, swimwear, or earrings unless faulty. Sale items are unable to be returned (excluding clothing and footwear).

 

Clothing and Footwear

We offer a full refund, exchange or store credit (whatever suits you best) on clothing and footwear purchases (even if purchased on sale), excluding swimwear and underwear.
 
Clothing and footwear to be returned must be unwashed, unworn and with the original tags and packaging. Shoes must include their shoe boxes and we suggest reusing the brown box they are sent in to avoid damage to the shoe box.
 
Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund/store credit, Father Rabbit will retain any original shipment costs incurred.
 
 

Homewares and Other Products

For change of mind returns on other products (excluding sale items) we offer a store credit for the value of the product (excluding shipping charge).
 
Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund/store credit, Father Rabbit will retain any original shipment costs incurred.

HOW TO RETURN ITEMS PURCHASED IN STORE

Please return your purchase to any of our four Auckland stores. Find our store locations and hours here.

 

Our returns policy excludes food, personal care items, skincare, furniture and sale items unless faulty. For hygiene purposes, we cannot accept returns on intimates, swimwear, or earrings unless faulty. Sale items are unable to be returned.

 

All Products

We offer an exchange or store credit for change of mind (whatever suits you best).
 
Clothing and footwear to be returned must be unwashed, unworn and with the original tags and packaging. Shoes must include their shoe boxes.