For items purchased in November and December as Christmas gifts we allow up to the end of January of the following year to exchange.

For change of mind returns on homeware products* (excluding sale items) we offer an exchange or store credit for the value of the product (excluding shipping charge). This can be done within 30 days of delivery date.

*This return policy excludes food, earrings, skincare, personal care items, furniture, custom orders, items on sale unless faulty and items purchased using LayBuy.

Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for an exchange/store credit, Father Rabbit will retain any original shipment costs incurred. 

Click here to fill out the form

You’ll receive a confirmation within 1 working day that we have received your form and the resolution is in action. You’ll be provided with a courier label and we will arrange for the item to be returned (at your cost). Once the item is received back at HQ we will dispatch any necessary exchanges or issue store credits. Once we receive the item the process should take no longer than 3 working days. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.

Please make sure that you have a proof of purchase. If you organise the courier back to HQ yourself, we recommend that you use a tracked service as Father Rabbit cannot take responsibility for lost packages. Until your return is received by Father Rabbit, it is your responsibility. 

You are more than welcome to return the item back to one of our Auckland stores if that is easier. Please bring your original order number. Please note they can not process a refund in store but can help to sort out exchange for you or issue you a store credit. A refund can then be processed by our HQ team.

Please note we do have an appro service on some interior items please contact our customer service team to arrange info@fatherrabbit.com.

For full priced items purchased online* we offer a full refund, store credit or exchange (whatever suits you best) on clothing and footwear purchases. For items purchased on sale (except Final Sale) we offer a store credit. This can be done within 30 days of delivery date. If the item was purchased using LayBuy we will need to refund the item and a new purchase created for an exchange. We do not offer refunds or change of mind/exchange on swimwear, underwear or FINAL SALE items. 

*Please note this policy does include sunglasses, hats and eyewear. 

Clothing and footwear to be returned must be unwashed, unworn and with the original tags and packaging. Shoes must include their shoe boxes and we suggest reusing the outer box they are sent in to avoid damage to the branded shoe box.   

Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund/store credit, Father Rabbit will retain any original shipment costs incurred. 

Click here to fill out the form

You’ll receive a confirmation within 1 working day that we have received your form and the resolution is in action. You’ll be provided with a courier label and we will arrange for the item to be returned (at your cost). Once the item is received back at HQ we will dispatch any necessary exchanges, issue refunds or store credits. Once we receive the item the process should take no longer than 3 working days. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your cost.

If you organise the courier back to HQ yourself, we recommend that you use a tracked service as Father Rabbit cannot take responsibility for lost packages. Until your return is received by Father Rabbit, it is your responsibility.  

You are more than welcome to return the item back to one of our Auckland stores if that is easier. Please bring your original order number. Please note they can not process a refund in store but can help to sort out exchange for you or issue you a store credit. A refund can then be processed by our HQ team.

Please fill out the form linked below and email us a photo of the fault or damage (info@fatherrabbit.com). Please contact us within 7 days from delivery.

Click here to fill out the form

We can make an assessment from the photo or we may need to arrange (at our cost) the return of the item for assessment in person. If the item has been damaged in transit we will endeavour to replace this item immediately providing we have stock. If we think it is a manufacturing defect we will need to make contact with our supplier. This should take no more than 10 days to resolve, we will however keep you updated. If our supplier can not fix or remedy the fault then we will be able to give you a refund providing they establish that there is indeed a manufacturing fault with the item. If the supplier considers the item not faulty then we will need to send the item back to you at your cost.

Please make sure that you have a proof of purchase and have followed care instructions.

Our return policy excludes swimwear, food, makeup, earrings, skincare, personal care items, furniture, custom orders and homeware items on sale unless faulty. 

All items marked FINAL SALE are unable to be returned unless faulty. Please consider this when purchasing.

All returns are at the discretion of Father Rabbit.

You’ll receive a confirmation within 1 working day that we have received your form and the resolution is in action. If necessary you’ll be provided with a courier label and we will arrange for the item to be returned (at your cost). Once the item is received back at HQ we will dispatch any necessary exchanges, issue refunds or store credits. Once we receive the item the process should take no longer than 3 working days.

We may need your bank account details for the refund if we can’t refund back onto the original debit/credit card used. The cost of delivery for returns is not refundable unless the item is faulty.

If you qualify for a refund and paid for your order via the LayBuy or Afterpay service, you may need to allow 5 additional working days for your refund to be processed. The app will process the payment back onto the debit or credit card linked to your account and they will adjust or cancel your payment schedule as necessary. This payment is subject to LayBuy and Afterpay's processing times. We cannot process any exchanges for items purchased on these platforms.