RETURNS AND EXCHANGES

Post Your Items Or Return In Store

30 Day Returns Period

Items Must Be In Original Condition

holiday returns policy

We understand things can get a little crazy over the Christmas holidays, so we have extended our returns period until the 30th January for all purchases made in December the previous year.

EXCLUSIONS APPLY

We do not accept returns on food, personal care items, furniture and sale items unless faulty (excluding clothing and footwear purchased online). For hygiene purposes, we cannot accept returns on intimates, swimwear, or earrings unless faulty.

All returns must get back to us within 30 days of delivery and arrive unused and in their original condition with tags still attached and in non-damaged, original packaging. Cost of the return is covered by the customer (unless faulty)

HOMEWARES

For change of mind returns on homewares purchased online (excluding sale items) we offer a store credit for the value of the product (excluding shipping charge).

Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund/store credit, Father Rabbit will retain any original shipment costs incurred.

CLOTHING AND FOOTWEAR

We offer a full refund, exchange or store credit (whatever suits you best) on clothing and footwear purchased online (even if purchased on sale), excluding swimwear and underwear.

Father Rabbit offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Should you choose to return your full priced order for a refund/store credit, Father Rabbit will retain any original shipment costs incurred.

RETURNING IN STORE PURCHASES

Please return your items to any of our four Auckland stores within 30 days of purchase. Find our store locations and hours here.

We offer an exchange or store credit for change of mind on full priced homewares (whichever suits you best).

FAULTY ITEMS

RECEIVING A REFUND

REPEATED RETURNS

We're here to help! Our customer service team operates between 8:30am - 5:30pm, Monday to Friday.

Call us on 09 360 2573

Email us at info@fatherrabbit.com

Father Rabbit wants you to love your purchases! If you aren't happy with your items, we can either offer you a refund, store credit or an exchange based on the circumstances of your items and purchase.

 

Click here to begin your online return