SALE ITEMS |
All our VIP discount sales (via newsletters) and/or Facebook sales are surprises but we can honour discounts for orders placed prior to the sale (up to 3 days), you will need to get in contact with us for a store credit. We do not take rain checks.
Items bought on sale are not able to be returned or exchanged. So please choose carefully. Of course if the product is faulty we will replace or refund your money (if the product is out of stock).
Any discount applied does not come off shipping prices.
RETURNS & EXCHANGES |
Father Rabbit takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact him immediately. If the product is faulty we will gladly replace the product. If the product is out of stock we will refund your money or offer you a credit. Father Rabbit needs to be notified within 7 days of receiving the goods. If you change your mind, exchanging goods is at the discretion of Father Rabbit. You will require proof of purchase to return or exchange the product. If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.
FREE SHIPPING & OVERSIZED ONLINE ORDERS |
Free shipping when you spend over $75* within New Zealand and $150* Australia. *Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.
PROCESSING TIME, DISPATCH & SHIPPING WEIGHTS |
We will process and dispatch your order as quickly as possible within standard business hours. Processing may take up to 2 working days at the most. Once your order has been processed we offer a next working day courier service between major cities and towns. This is a guide only and both rural and South Island addresses may take an extra working day.
This service is subject to processing time and product availability - we will always advise if there is an expected delay. At most, your parcel should arrive within 5 working days of receipt of order.
Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel.
All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater. For example, one of our Father Rabbit wooden drying racks weighs approximately 3kg but due to it's size, it's volumetric weight is just over 10kg.
For our New Zealand and international shipping fees, please see here.
PAYMENT OPTIONS & SECURITY |
We accept DPS, Paypal and bank deposit (NZ only) payments. Please see more information below.
Paypal gladly accept Visa, MasterCard and Amex or regular account payments all through PayPal. You can also "send money" via your paypal account to firstname.lastname@example.org. When you choose to use Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
For new buyers, signing up for a PayPal account is now optional. This means Father Rabbit Limited customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases.
Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout even though the customer hasn’t created an account.
The option to pay via a bank deposit is for our New Zealand customers only. You will be sent by email our bank account details to make payment into our account once you place your order. Your purchase will be sent when we can see the money in our bank account. Sometimes this can take a couple of days between banks.
CURRENCY INFORMATION |
All prices are in New Zealand Dollars and Father Rabbit Limited charges your credit card in New Zealand dollars. You can view different currency prices by changing to another currency in the footer of the website. You can choose USD, Euro, GBP or AUD.
If you live outside New Zealand, and have a foreign currency credit card, the New Zealand amount will be charged to your card using your provider's current exchange rates. Please remember that buy/sell exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past. Unless you want to receive our newsletter of course! You'll also be asked if you want to sign up if you place an order. Click here to sign up. We will not e-mail you in the future unless you have given us your consent or it is directly relevant to an order you have placed.
Any information collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.