The Small Print

The Small Print

Sale Items

All our VIP discount sales (via newsletters) and/or Facebook sales are surprises but we can honour discounts for orders placed prior to the sale (up to 3 days), you will need to get in contact with us for a store credit. We do not take rain checks.

Items bought on sale are not able to be returned or exchanged. So please choose carefully. Of course if the product is faulty we will replace or refund your money (if the product is out of stock). 

Any discount applied does not come off shipping prices.

Returns and Exchanges

Father Rabbit takes great pride in the products offered and the delivery methods used. If for any reason you are not happy please contact him immediately. If the product is faulty we will gladly replace the product. If the product is out of stock we will refund your money or offer you a credit. Father Rabbit needs to be notified within 7 days of receiving the goods. If you change your mind, exchanging goods is at the discretion of Father Rabbit. You will require proof of purchase to return or exchange the product.  If the product has been damaged in transit, please let us know immediately and we will contact the courier company directly to sort out any claims.

Address for Returns and Exchanges

Father Rabbit Ltd
119a Main Highway
Ellerslie
Auckland 1051
New Zealand

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Free shipping & oversized items

Free shipping when you spend over $75 within New Zealand and $150 Australia. 

Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

Gift wrapping

All goods are packaged carefully and beautifully.  We love gift wrapping and making the parcel very special for you to receive. If you do not want gift wrapping please tell us in the note to us section of the cart.

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Dispatch & shipping weights

Orders received daily after 8am (NZDT) cannot be guaranteed same day dispatch.

All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater. For example, one of our Father Rabbit wooden drying racks weighs approximately 3kg but due to it's size, it's volumetric weight is just over 10kg.

 

New Zealand delivery 

  Auckland North Island South Island
< 0.2kg $4 $4 $4
< 0.9kg $6 $6 $6
< 1.8kg $6 $7 $7
< 10kg $6 $8.50 $11.50
< 20kg $6 $15 $22
< 40kg $6 $18 $28

For rural addresses, there is an additional $3 to the North Island and South Island prices above. Please let us know if you address is rural by selecting the rural delivery option at checkout. Also please note, for orders over 10kg (either by weight or volume) heavy goods freight is charged and items are shipped via Courier Post or Streamline Freight. This does not apply to Auckland based orders however. 

For New Zealand orders, we offer a next working day courier service between major cities and towns. This is a guide only and both rural and South Island addresses may take an extra working day. This is subject to processing time and product availability - we will always advise if there is an expected delay. At most, your parcel should arrive within 5 working days of receipt of order. 

Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. 

If you or your gift recipient are not home (and you have not suggested they can leave at the door), a card to call will be left in the letterbox. We use Courier Post for PO Box addresses, rural addresses or if you live on Waiheke Island.

If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.

International Orders

We proudly send orders internationally. Depending on where you are, freight will be determined at the checkout, except for large bulky items we quote the freight separately. 

When we have free shipping offers for our international customers, large bulky items are excluded. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

Australia delivery 

International Air

Non-tracking service

3 - 10 working days

International Courier

Tracked & signature required service

2 - 6 working days

Express

Tracked & signature required service

1 - 3 working days

< 0.2kg $8 $20 $40
< 0.9kg $10 $20 $40
< 1.8kg $12 $20 $40
< 18kg n/a $20 $40
< 36kg n/a $40 $80

 

Worldwide delivery 

 

International Courier

Tracked & signature required service

USA, Mexico & Canada $37 NZD 5 - 6 working days
China & Hong Kong $37 NZD 4 - 6 working days
UK & Europe $60 NZD 5 - 6 working days
Rest of the world $73 NZD 5 - 6 working days


If you would like a more detailed quote or you don't see your country listed above, please email info@fatherrabbit.com. 

All orders are sent with NZ Post, TNT or DHL. 

You can expect that items will usually arrive at their destination within the time frame specified. However NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. This is subject to processing time and product availability - we will always advise if there is an expected delay.

Any additional taxes or customs duties that are incurred within the recipients country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware. 

Goods are insured up to the value of $2000.   

If by any chance you have not received your order with 3 weeks after you placed your order,  please contact us immediately as we will make sure we follow this up for you with our courier company and resolve any issues straight away.

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Payment options and credit card security

We accept DPS, PAYPAL and bank deposit (NZ only) payments. Please see more information below.

DPS

Father Rabbit uses the DPS Payment Express Payment Gateway for its online credit card transactions.  This is a very easy credit card processing service for customers, especially those customers purchasing from another country for delivery in New Zealand as Paypal sometimes has issues if you are in one country and sending to another.  Please note we don't accept AMEX with DPS only Visa and Mastercard. (Paypal does accept Amex).


DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Payments are processed in real-time. Father Rabbit does not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant Data Centre

DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.

PayPal

What forms of payment do you accept?

Paypal gladly accept Visa, MasterCard and Amex or regular account payments all through PayPal.  You can also "send money" via your paypal account to info@fatherrabbit.com

How secure is this store?

When you choose to use Paypal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to make a purchase? 

No. PayPal has optimized the checkout experience with an exciting improvement to their payment flow.

For new buyers, signing up for a PayPal account is now optional. This means Father Rabbit Limited customers can complete their payments first, and then decide whether to save their information in a PayPal account for future purchases.

Here’s how this easier checkout works:

  1. Customers enter their name and shipping address.
  2. They’re prompted for their credit card, email address, and phone number.
  3. (Optional) After reviewing their information, they may choose to save their information by creating a PayPal account to make future transactions faster.

Please note that PayPal’s fraud prevention measures remain in effect for buyers who use this checkout even though the customer hasn’t created an account.

Bank Deposit

This is for our New Zealand customers only. 

You will be sent by email our bank account details to make payment into our account once you place your order.Your purchase will be sent when we can see the money in our bank account. Sometimes this can take a couple of days between banks.

It is also useful to select this option if you intend to pick up your purchase in our Herne Bay store. You can then pay by eftpos or cash in store.

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Currency information

All prices are in New Zealand Dollars and Father Rabbit Limited charges your credit card in New Zealand dollars.  You can view different currency prices by changing to another currency in the footer of the website.  You can choose USD, Euro, GBP or AUD.

If you live outside New Zealand, and have a foreign currency credit card, the New Zealand amount will be charged to your card  using your provider's current exchange rates.   Please remember that buy/sell exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your credit card statement may be slightly different to the converted invoiced amount. Credit card companies may also charge international payment fees and/or commission for selling you foreign currency. Please contact your credit card provider directly for their terms and conditions.

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Privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and you will not receive marketing emails from us just because you have placed an order in the past.  Unless you want to receive our newsletter of course! You'll also be asked if you want to sign up if you place an order. (Click here to sign up)

We will not e-mail you in the future unless you have given us your consent or it is directly relevant to an order you have placed.

The type of information we will collect about you includes:

* your name
* address
* email address

These are collected by Paypal for the strict intention of processing your order and will not be used for any other purpose, nor will they be disclosed to a third party. As Paypal processes all payments, we have no access to any credit card numbers or bank details at any point.