Delivery Information

Delivery Information

Free shipping when you spend over $75* within New Zealand and $150* Australia. 

*Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

GIFT WRAPPING |

All goods are packaged carefully and beautifully.  We love gift wrapping and making the parcel very special for you to receive. If you do not want gift wrapping please tell us in the 'special instructions' part of the checkout.

VOLUMETRIC WEIGHT |

All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater. For example, one of our Father Rabbit wooden drying racks weighs approximately 3kg but due to it's size, it's volumetric weight is just over 10kg.

NEW ZEALAND ORDERS |

We will process and dispatch your order as quickly as possible within standard business hours. Processing may take 1-2 working days at the most. Please do get in touch if you need your order processed urgently. 

Once your order has been processed we offer a next working day courier service between major cities and towns. This is a guide only and both rural and South Island addresses may take an extra working day. 

This service is subject to processing time and product availability - we will always advise if there is an expected delay. At most, your parcel should arrive within 5 working days of receipt of order. 

Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. 

If you or your gift recipient are not home (and you have not suggested they can leave at the door), a card to call will be left in the letterbox. We use Courier Post for PO Box addresses, rural addresses or if you live on Waiheke Island.

NEW ZEALAND DELIVERY FEES |

  Auckland North Island South Island
< 0.2kg $4 $4 $4
< 0.9kg $6 $6 $6
< 1.8kg $6 $7 $7
< 10kg $6 $8.50 $11.50

Please note shipping fees for our large, oversized items are not listed above. Please add the item to your cart and enter your address at the checkout for a shipping fee. If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.

For rural addresses, there is an additional $3 to the North Island and South Island prices above. Please let us know if you address is rural by selecting the rural delivery option at checkout.

Also please note, for orders over 10kg (either by weight or volume) heavy goods freight is charged and items are shipped via Courier Post or Streamline Freight. This does not apply to Auckland based orders however. 

INTERNATIONAL ORDERS |

We proudly send orders internationally. Depending on where you are, freight will be determined at the checkout, except for large bulky items we quote the freight separately. 

When we have free shipping offers for our international customers, large bulky items are excluded. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

AUSTRALIAN DELIVERY FEES |

International Air

Non-tracking service

3 - 10 working days

International Courier

Tracked & signature required service

2 - 6 working days

Express

Tracked & signature required service

1 - 3 working days

< 0.2kg $8 $20 $40
< 0.9kg $10 $20 $40
< 1.8kg $12 $20 $40
< 18kg n/a $20 $40
< 36kg n/a $40 $80

 WORLDWIDE DELIVERY |

 

International Courier

Tracked & signature required service

4 - 6 working days

USA, Mexico & Canada $37
China & Hong Kong $37
UK & Europe $60
Rest of the world $73


If you would like a more detailed quote or you don't see your country listed above, please email info@fatherrabbit.com. 

All orders are sent with NZ Post, TNT or DHL. You can expect that items will usually arrive at their destination within the time frame specified. However NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. This is subject to processing time and product availability - we will always advise if there is an expected delay/ Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware. Goods are insured up to the value of $2000.   

If by any chance you have not received your order with 3 weeks after you placed your order,  please contact us immediately as we will make sure we follow this up for you with our courier company and resolve any issues straight away.