Delivery Information

Delivery Information

Free shipping when you spend over $75 within New Zealand and $150 Australia. Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

Gift wrapping | 

All goods are packaged carefully. You can select to have your order gift wrapped at checkout - please check the little box above the 'Special Instructions'.

Volumetric weight |

All orders are determined by their volumetric weight over their physical weight. Even though a product may weigh very little, it's volumetric weight is likely to be greater. For example, one of our Father Rabbit wooden drying racks weighs approximately 3kg but due to it's size, it's volumetric weight is just over 10kg.

New Zealand orders |

We will process and dispatch your order as quickly as possible within standard business hours. Processing may take 3 working days at the most. Please do get in touch if you need your order processed urgently. Once your order has been processed we offer a next working day courier service between major cities and towns. This is a guide only and both rural and South Island addresses may take an extra working day. This service is subject to processing time and product availability - we will always advise if there is an expected delay. At most, your parcel should arrive within 5 working days of receipt of order. 

Deliveries take place Monday to Friday. Once the courier has picked up your order from Father Rabbit HQ, you'll be emailed a tracking number so that you can follow the journey of your parcel. If you or your gift recipient are not home (and you have not suggested they can leave at the door), a card to call will be left in the letterbox. We use Courier Post for PO Box addresses, rural addresses or if you live on Waiheke Island.

New Zealand delivery fees |

Auckland parcels under 0.2kg $4
Auckland parcels over 0.2kg $6

Rest of North Island parcels as follows:
<0.2kg $4
<0.9kg $6
<1.8kg $7
<10kg $8.50

South Island parcels as follows:
<0.2kg $4
<0.9kg $6
<1.8kg $7
<10kg $11.50

Please note shipping fees for our large, oversized items are not listed above. Please add the item to your cart and enter your address at the checkout for a shipping fee. If the incorrect freight option is selected, we will contact you by email to arrange payment of the difference.

For rural addresses, there is an additional $3 to the North Island and South Island prices above. Please let us know if you address is rural by selecting the rural delivery option at checkout.

Also please note, for orders over 10kg (either by weight or volume) heavy goods freight is charged and items are shipped via Courier Post or Streamline Freight. This does not apply to Auckland based orders however. 

International orders | 

We proudly send orders internationally. Depending on where you are, freight will be determined at the checkout, except for large bulky items we quote the freight separately. When we have free shipping offers for our international customers, large bulky items are excluded. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

Australian delivery fees |

For parcels sent via Air Mail, a non-tracked service with delivery in 3-10 working days:
< 0.2kg $8
< 0.9kg $10
<1.8kg $12

Please note, the Air Mail service may not be available for larger parcels.

For parcels sent via International Courier, a tracked and signature required service with delivery in 2-6 working days:
<18kg $20
<36kg $40

For parcels sent via Express Courier, a tracked and signature required service with delivery in 1-3 working days:
<18kg $40
<36kg $80

Worldwide delivery |

Sent via International Courier, a track and signature required service. Delivery expected in 4 - 6 working days. 

USA, Mexico & Canada $37

China & Hong Kong $37

UK & Europe $60

Rest of the world $73

If you would like a more detailed quote or you don't see your country listed above, please email info@fatherrabbit.com. 

All orders are sent with NZ Post, TNT or DHL. You can expect that items will usually arrive at their destination within the time frame specified. However NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will always reach its destination within the delivery target. Delivery to areas outside major cities, or where your item is dutiable or held in customs, may take longer. The delivery targets listed are only a guide. This is subject to processing time and product availability - we will always advise if there is an expected delay/ Any additional taxes or customs duties that are incurred within the recipient's country are the responsibility of the buyer/recipient. These may include quarantine charges, especially for things like wood or brush ware. Goods are insured up to the value of $2000.   

If by any chance you have not received your order with 3 weeks after you placed your order,  please contact us immediately as we will make sure we follow this up for you with our courier company and resolve any issues straight away.